Services
Next Working Day Delivery Schedule
Purchased By |
Delivered By |
| Monday 2pm | Tuesday 6pm |
| Tuesday 2pm | Wednesday 6pm |
| Wednesday 2pm | Thursday 6pm |
| Thursday 2pm | Friday 6pm |
| Friday 2pm | Saturday 6pm |
| Saturday | Tuesday 6pm |
| Sunday | Tuesday 6pm |
Frequently Asked Questions
Please see the table above for an indication of delivery cost. Each product will show the delivery cost on the product page. For orders with multiple items, the price is determined by the product with the highest delivery cost. For orders over £75 delivery is free. The cost is also shown in the checkout before payment.
Orders placed before 2pm are dispatched on the same working day. Orders placed after 2pm will be dispatched on the next working day.
We work with Yodel, DPD, Royal Mail, Hermes, and XDP. The appropriate carrier is selected at the point of dispatch, so we can’t advise in advance who will deliver your order.
You'll receive a confirmation of dispatch email with the details of the delivery, including (if applicable) the tracking number. If you created an account with us whilst placing you order, you can log into your account to check the status of your order.
If you wish to cancel your order, please contact us as soon as possible after placing your order. As we use paperless batch picking, your order may be processed beyond a point where it can be cancelled soon after it is placed. If this is the case, you can either refuse the delivery or arrange for the item to be returned.
We deliver to mainland UK as per the above information for standard and express delivery. For Highlands, Offshore Islands, and Northern Ireland, the following information applies:
It is the customer’s responsibility to make sure they are in at the time of the delivery or that they collect the item from the depot/sorting office. Orders which are returned undelivered can be re-dispatched (additional delivery costs will be charged prior to dispatch) or refunded (minus the cost of the failed delivery).
If your order arrives later than the expected delivery date shown in the table above, we will refund the next day delivery charge.
Satisfaction Guarantee
Not in love with your order? It's ok, it happens!
We are happy to offer a full refund within 28 days for unwanted items. Once we receive the returned item, we will refund via the original payment method.
Unwanted items must be returned in a resaleable condition in the original packaging.
Christmas Returns
Over the festive season, our usual limit for returns is extended. All goods purchased from 1st November can be returned up until 31st January.
Returns
Frequently Asked Questions
- To place your pre-order, simply add the product to the basket and checkout as normal. We will then dispatch the item as soon as the stock arrives with us.
- Orders that include in-stock and pre-order items will be dispatched once all items are in stock and available.
- Please note that the delivery date on all pre-ordered items is an estimated shipping date only and, although unlikely, may be subject to change. Due to unforeseen events, such as manufacturing and shipping delays, we cannot guarantee the exact delivery date for pre-ordered items.
- Pre-orders are sold on a first come, first served basis.
- Pre-orders are charged when the order is placed. If your order cannot be fulfilled due to unforeseen circumstances, we will issue you with a full refund. You have the right to cancel your pre-order up until the point of dispatch.
- Please contact us if you require further information regarding cancellations.
