Delivery & Returns
Delivery Providers & Services
Please visit the checkout after placing your items in the basket to review which services are available for your order.
Express Delivery (1-2 Working Days)
The rate charged is determined by the most maximal within the basket.
Standard Delivery (2-5 Working Days)
The rate charged is determined by the most maximal within the basket.
When will you dispatch my order?
Orders are dispatched on the same working day if placed before 2 pm. Orders placed after 2 pm, will be dispatch on the next working day.
Who will deliver my order?
We work with Yodel, DPD, Royal Mail, Hermes, and XDP. The appropriate carrier will be selected at the point of dispatch, so we can't advise in advance which carrier will deliver your order.
How do I track my order?
You will receive a confirmation of dispatch email, with the details of the delivery, including (if applicable) the tracking number. If you created one whilst placing your order, you can also log into your account to check the status of your order.
- Whilst every effort is made to ensure you receive your order within the time frames outlined above, circumstances beyond our control can cause delays. We cannot be liable for any loss as a result of orders being delivered late.
- Customers who select an express service can request for the delivery charge to be downgraded to the price of an economy/standard service if their order is delayed for more than one day.
- Goods will be sent to the delivery address provided at the checkout.
- Items may be packaged and dispatched separately.
- BFPO address – Only orders delivered by Royal Mail can be delivered to BFPO addresses.
Please contact us as soon as possible after placing the order to let us know you wish to cancel the order. As we use paperless batch picking, your order may be processed beyond a point where it can be cancelled very soon after it has been placed. If this is the case, you can either refuse the delivery or arrange for the item to be returned.
Delivery to out of area
- Northern Ireland: 24hr delivery to Northern Ireland is not available. There is a 72-hour delivery option available. Please contact us if you have any questions.
- For small and medium items (delivered with Yodel & Royal Mail), we will deliver to Scottish Highlands, Channel Islands and Northern Ireland at no extra cost.
- For large items (delivered with XDP), we may be unable to deliver to out of area postcodes, therefore, please contact us before placing your order so we can check if delivery is available.
It is the customer’s responsibility to make sure they are in at the time of the delivery or that they collect the item from the depot/sorting office. Orders which are returned undelivered can be re-dispatched (additional delivery costs will be charged prior to dispatch) or refunded (minus the cost of the failed delivery).
For items marked as Pre-Order:
To place your pre-order simply add the product to the basket and checkout as normal. We will then dispatch the items as soon as the stock arrives with us. Orders with both in-stock and pre-order items will be dispatched once all of the items are in stock and available. Please note that the delivery date on all pre-ordered items is an estimated shipping date only, and although unlikely, may be subject to change. Due to any unforeseen events such as manufacturing and shipping delays, we cannot guarantee delivery dates for any pre-ordered items. Pre-orders are sold on a first-come-first-served basis. Pre-orders are charged when the order is placed. If due to any circumstances your order cannot be fulfilled, we will issue you with a full refund. You have the right to cancel your Pre-order up until it is dispatched. For more information regarding cancellations please contact us.
Can I return Something if there is nothing wrong with it?
Yes, we are happy to offer a full refund within 28 days for unwanted items. Once we receive the returned item, we will refund via the original payment method. We just ask that the following conditions are met:
- Please return the goods to us within 28 days from when you received the order*
- Please return the items in a re-saleable condition in the original packaging
*Please note: Goods purchased between 1st October and 31st December are eligible for return up until and including the 31st January of the following year
Returning a damaged or faulty item
If you’ve had the item for 30 days or less
Please contact us and we can help with troubleshooting, a replacement or refund.
If you’ve had the item for between 30 days and 6 months
We’ll assess what’s wrong and then we’ll usually:
- Help with Troubleshooting / Advice
- Provide a replacement
- or offer a refund
We cannot accept returns for flat-pack items that have been assembled unless they are faulty.
Q- Who Arranges and pays for the return of my order?
A- If it’s faulty or damaged, we do, if it is unwanted you do
Q- I’m returning an unwanted item, what’s the best/cheapest way?
A- We recommend sending on a tracked service and shopping around for the best price. If you are struggling, contact us - We may be able to arrange the return we can use for you and then deduct from the refund amount.
Q- When will I receive my refund?
A- Once we receive your item it will normally take us 1 – 2 business days to process it (occasionally longer during peak times), your bank may take 3 – 5 days to process the refund into your account
Q- Can I exchange my item for a different size colour
A- The fastest way to do this is to return the unwanted item and purchase the correct item separately.
Q- My item has a minor cosmetic defect, do I have to return it for a full refund?
A- You have the option to, but if you prefer, we can assess a photo of the item and offer a partial refund for you to keep it
Recycling your old electricals is easy!
Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.
Unwanted electrical equipment is the UK’s fastest-growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We’re proud to support your local authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).
To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.